Refund policy

Refund Policy

30-Day Satisfaction Guarantee

At VOUX, we want you to feel confident in your purchase. If your order isn't what you expected, we're here to help.

Returns

Unopened and unused products may be returned within 30 days of delivery for a full refund. Because skincare is a personal care product, opened or used products are generally not eligible for return due to hygiene and safety standards. We do not charge a restocking fee.

How to Start a Return

1. Email us at hello@vouxskin.com within 30 days of delivery, with your order number and the reason for your return.
2. We'll confirm your return is eligible and send you instructions for sending the item back.
3. Mail your unopened, unused item to: VOUX Skincare, 100 E Pine St, Ste 110 PMB 2029, Orlando, FL 32801.
4. Once we receive and inspect your return, we'll process your refund.

Who Pays Return Shipping

You're responsible for return shipping costs, unless the return is due to our error or a damaged or defective product — in those cases, we'll cover the cost.

Exchanges

We don't currently offer direct exchanges. If you'd like a different product, request a refund and place a new order for the item you'd like instead.

Product Concerns

If your product arrives damaged, defective, or you experience an unexpected issue with your order, please contact us within 7 days of delivery at hello@vouxskin.com. We'll review each situation individually and work with you to find the best solution, whether that's a replacement, store credit, or refund when appropriate.

Refunds

Once your return is received and inspected, approved refunds will be issued to your original payment method within 7-10 business days. Processing times may vary depending on your financial institution.

Please Note

Please contact us before sending any returns. Shipping charges are non-refundable unless the return is due to our error or a damaged or defective product.