FAQ

Frequently Asked Questions

What is VOUX Skincare?

VOUX Skincare is an RN-founded Korean skincare brand built around the proprietary Trilight Complex™ — three targeted ampoule serums (Red, Blue, and Purple) formulated and manufactured in partnership with a skilled team in Seoul, South Korea. Each ampoule pairs clinically studied actives with Korean botanicals to help support smoother, more balanced, and more radiant-looking skin.

What is the Trilight Complex™?

The Trilight Complex™ is VOUX's proprietary system of three ampoule serums — Red, Blue, and Purple — each formulated around a specific skin goal: renewal, calm and balance, or hydration and glow. They're designed to be used individually or layered together as a complete routine.

How do I know which VOUX ampoule is right for me?

It depends on what your skin needs most right now:

• Red Ampoule (Rejuvenation + Renewal) — best if your skin shows fine lines, fatigue, or a loss of firmness, especially after stress or professional treatments.
• Blue Ampoule (Clarity + Calm) — best if your skin feels irritated, congested, or out of balance, including post-shave sensitivity.
• Purple Ampoule (Hydration + Glow) — best if your skin feels dry, dull, or in need of a brighter, more radiant look.

You can also take VOUX's Find Your Ampoule quiz for a personalized recommendation, or start with the 3-in-1 Trilight Complex™ System to try all three.

What ingredients are in each VOUX ampoule?

Red Ampoule: PDRN-family DNA-fragment technology, low molecular hyaluronic acid, an 8-peptide complex, and adenosine (a Korea MFDS-recognized anti-wrinkle active).
Blue Ampoule: Centella Asiatica (Cica) with isolated actives Madecassoside and Asiaticoside, niacinamide (Vitamin B3), and zinc PCA.
Purple Ampoule: Tranexamic acid, multi-molecular hyaluronic acid, and licorice root extract.

Are VOUX ampoules fragrance-free?

Yes. All three VOUX Trilight Complex™ ampoules are formulated without added fragrance and are designed to be gentle enough for sensitive or post-procedure skin. As with any new skincare product, we recommend a patch test before full use.

Is VOUX cruelty-free?

Yes, VOUX is a cruelty-free brand.

Where is VOUX Skincare made?

VOUX is RN-founded and formulated and manufactured in partnership with a skilled team in Seoul, South Korea.

How do I use VOUX ampoules, and can I layer more than one?

Apply a few drops to clean skin, gently pressing into the face and neck, then layer under moisturizer (and SPF in the morning). Purple works well in the morning to support hydration and glow, Red is best at night to support overnight renewal, and Blue can be used morning or evening as needed. Yes — all three ampoules are designed to be layered together as a complete routine, or used individually.

Is VOUX skincare good for men?

Yes. The Blue Ampoule in particular is formulated with niacinamide, centella, and zinc PCA, making it well suited to post-shave comfort and to balancing oilier or reactive skin.

What is VOUX's return policy?

VOUX offers a 30-day guarantee on unopened, unused products in their original packaging — contact us within 30 days of delivery for a full refund. Once a product has been opened or used, all sales are final due to the nature of skincare products, except for items that arrive damaged or defective, which are eligible for a free replacement or refund within 7 days of delivery. See our full Return & Refund Policy for details.

How long does shipping take?

VOUX currently ships within the United States. Orders are processed within 1–3 business days, and you'll receive a tracking link by email once your order ships.

Where can I buy VOUX Skincare products?

VOUX products are sold exclusively at vouxskin.com.

Is VOUX Skincare related to any other similarly named skincare brand?

No. VOUX Skincare is an independent brand based exclusively at vouxskin.com. Any other skincare brand with a similar-sounding name is a separate, unrelated company.

Still have a question?

Reach out any time at hello@vouxskin.com.